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Killing the site for even a short period of time could have a significant financial impact on my income.

If it was me...I would go to the source which in this case would be phpfox.  It may cost you, but hopefully, it would be a lot less than what you would lose if attempting to do it by yourself and then have to hire them to fix any issues later.

February 28, 2021 6:02 am

Calling this individual a 'developer' is an insult to developers..

 

My statemeant was a general statement. Any developer you work with you should treat nice. I too am a developer with other platforms and can tell you from personal experience when someone starts with an attack instead of being nice it #1 gives me insight as to the kind of person they are, thus determining the type of support I will provide. What I have learned through years of web development experience is don't chase clients, especially don't chase crappy/mean cleints, and don't work to help people more than they are willing to help themselves. Being mean/rude is not helping one's self. Again that is not pointing fingers, just a general observation from personal experience. Like I said I am not taking sides I just know from personal experience that in many cases where a problem exists it is typically on the users side either from their host, the environment or themselves in not understanding things, not following instructions or making changes that caused the conflicts. I am not saying this is the case for the theme issue I am saying it is my personal experience with clients in general. Every major platform has bugs, working nice with a developer is a great way to build rapport. Sharing bugs with a community and how you have fixed them if you have is a great way to help others.

February 27, 2021 11:54 pm

Hi Karl Kunc,

We did not get your opinions. Could you explain the below things:

1. What permissions that you grant for "subscription administrator rights"?

2. What configuration settings or notifications that the user could not access when his account is expired?

3. What app that you mentioned in "and logged in as the user via the apps ", is it phpFox mobile app?

Please kindly open a support ticket with your adminCP information and the expired account information so we can check this issue.

Regards,

Hannah

February 24, 2021 10:25 am

After some searching and googling (is that same word? :) ), I finally could manage to start. Now I have downloaded Phpfox Android app installed on my smartphoe.

I have changed the address to my live website, but after that I was directed to the next screen where the a circling is spinning and spinning forever.

So, I am stuck here.

Anyone could lead to the correct path?

February 22, 2021 11:48 am

OK, ladies and gents. I never heard a reply but needed to get this fixed as going through the App stores for an App really is not an option for my own network due to limits in their usage policies. If you would like others to be able to save your personalized favicon on their mobile device and not need to go through an App store PM me and I will be happy to help. $99. I will provide all files back to you with full instrucitons on how to load on your own server. I will provide a nice little video you can provide to your users to show them how to include the icon on their mobile device with just 2 clicks, which is easier than a real App store download.  I will not ask for any of your personal details such as server access or even access to your network. It should be noted this is not an App it is merely a nice looking icon, so that when people save it to their mobile device it allows them easy one click access with a nice App type visual icon.

February 20, 2021 9:53 pm

Turned out it was a server issue with an upgrade. They initially denied it was due to a server upgrade. Not saying this was intentional as they have never intentionally misled me. I was able to determine it based on a full code compare across multiple backups.

February 20, 2021 9:42 pm