Threads tagged with: customer service

Dear srny,

Please accept my apology if we have made you confused. 

We would like to confirm that the mobile app version 1.7.5 is having 2 intermittent issues with notifications. Our development team has been working on them in version 1.7.6. We cannot update the fix on your mobile apps for now as they have to be tested carefully first. You should wait for the official release of the mobile app version 1.7.6

And, as our explanation in your Support ticket, your Mobile Build Service was marked as Completed since you have approved the build and distributed them on Apple AppStore Connect and Google Play. In case your mobile apps have to be rebuilt for any further updates, you will need to proceed with a new Mobile Build Service. For more detailed guide about our Mobile Build Service, you can refer to this article: https://docs.phpfox.com/display/FOX4MAN/phpFox+Premium+Mobile+Build+Process

Best regards,

Paul

October 7, 2021 8:07 am