does this support apply both for issues encountered during normal use that cannot be remedied in the user help forum and core customization/hack requests? Or just normal use issues (the equivalent of a product extended warranty)?

Be the first person to like this.

Donna(data66)

April 21, 2016

Gatsby

There will still be the user support forum though.

To clarify, as for the scope of the paid subscription based support:

Please see the support terms page linked in the blog. It does state about what is covered.

Be the first person to like this.

Gatsby

April 21, 2016

Donna(data66)

Please see the support terms page linked in the blog. It does state about what is covered.

Thanks, I missed that link. The existing Github site will still be retained as the bug report/tracker correct?

Be the first person to like this.

Donna(data66)

April 21, 2016

Gatsby

Thanks, I missed that link. The existing Github site will still be retained as the bug report/tracker correct?

It is now. We would announce if we were changing the issue tracker. I have asked as it is harder to maintain on github but so far, the rest of the managers want it there.

Be the first person to like this.