Store Community Support Documentation
If you are in need of assistance, in order to save time, please include the following information:
- Is this a new problem?
- Have you installed any new apps, language packs or templates lately?
- Does debug show any errors https://docs.phpfox.com/display/FOX4MAN/Enabling+Debug ? (if yes, post errors)
- What version of phpFox do you have https://docs.phpfox.com/display/FOX4MAN/Finding+Your+Site%27s+phpFox+Version ?
- Did you test at the phpFox demo https://v4.phpfox.com ?
- If you didn't test at the demo, please do and let us know if the same issue is there.
- What browser and OS are you using?
- Have you checked to see if there are errors with firebug or developer console http://scripttechs.com/article/274/debugging-with-developer-browser-console/ ?
- Have you searched the forums for your issue?
- Have you checked the Knowledgebase for an answer https://docs.phpfox.com/display/FOX4MAN/phpFox+4+User+Manual ?
- Have you checked the bug tracker for your issue https://github.com/moxi9/phpfox/issues ?
- Have you cleared your cache?
- Please always put code or debug in code tags your code or debug and remove sensitive site info as it does get into Google.
- Have you checked with the browser developer console (f12 in most browsers) and clicked the Network tab once that is open, to see if there are errors showing?
- Have you tested in different browsers and with browser add ons disabled?
Last update on March 1, 6:23 pm by Christian David.