4.6.0-rc1 installing issue

Liviu

December 30, 2017

First of all, I am just wondering why the steps in the installation instructions are not making any sense?

On the instruction, you can see on the system requirements that the system is going to check your server, but is nowhere written how you can deploy this check! You can see this screen only after you run your domain name in the browser which is told on your instructions only after this step. But even like this I can only start the installation if I put "mydomain.com/index.php";. I get the screen with all the requirements ticked and when I press Continue I get a blank screen with my domain writen on the top left corner.

Any idea?

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Neil

January 1, 2018

Liviu

First of all, I am just wondering why the steps in the installation instructions are not making any sense?

Any idea?

Hi Liviu,

index.php might not be default index on your server. If index.php is already default index, could you copy content of the installation log file (PF.Base/file/log/) and paste here. Thanks!

Regards.

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Liviu

January 1, 2018

Hi Neil,

there is no "file" directory under pf.base :(

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Neil

January 2, 2018

Liviu

Hi Neil,

there is no "file" directory under pf.base :(

Hi Liviu,

It seems the installation progress did not start.

index.php must be default index on your server, could you double check this.

Regards.

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Liviu

January 5, 2018

I think is my lack of making me understood ...my English is not so good.

As I wrote above: that blank screen is during the installation process just after you tick continue after the first step (the one with requirements.

So after clicking continue....white page and my domain name written on the top left corner.

Thanks

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Liviu

January 9, 2018

Guys, are you going to revise once for good the steps written in the documentation on how to install it?

What is the point to keep the instructions making no sense?

Can you please check the instructions on that page?

How you deploy the installation?

Or you keep it so ambiguous just to make us buy installation service from you?

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Paul Kellow

January 10, 2018

Liviu

Guys, are you going to revise once for good the steps written in the documentation on how to install it?

What is the point to keep the instructions making no sense?

Can you please check the instructions on that page?

How you deploy the installation?

Or you keep it so ambiguous just to make us buy installation service from you?

We need to check the problem in order to have exact answer about its causes. Please feel free to submit a ticket for help in Client Area. We did follow instructions on the article and the installation can be done well at our end.