When we jumped off, we opted for the launch package which includes a custom theme. We’ve tried executing the version upgrades, but we think the custom work is creating issues, and after several failures, we finally caved and decided to pay phpfox to do this for us.
We paid them and provided login credentials on 6/13 and asked them when the upgrade would be completed. We saw that they logged in 6/13, but the upgrade isn’t complete. Additionally, they’ve been non-responsive via support tickets despite several requests for updates.
And now it’s the weekend. We’re still running in our beta mode and can’t launch without bug fixes and a few more apps that won’t allow installs because we are still running the original V4.
Has anyone else had an experience like this or know of a better way to manage site upgrades?