Why are they asking for these details without giving us the instruction to fix the issue? There is a license issue after moving host. When I asked phpfox to solve it, they asked for the details. Since I didn't give them (nothing there to hide. I gave those details to them and they had access to my site before. Now I like to know why do they need them since many members complained here about this behaviour), they refused to solve it.
I have many sites running scripts developed by others and if there is any issue, they ask questions then direct us to solve it. They don't ask for access to our site. What do you think about this?