Store Community Support Documentation

For a long time people have been reporting to me through Facebook, who are unable to register on my site https://orbati.com. And today I noticed the fact when I tried to register a friend who was unable to register. We fill out the entire registration, and when you click register, instead of registering, you return to the registration page. This happens every time and in no way is the new member registered. Why is this happening?

#1

Dear Antonio Ancelmo Matos,

I've checked [Sign up] function on your site and it does not work correctly. Could you please create a ticket for this issue so our developer can check?  We also need your server information (admin account +FTP) to debug this issue.

Best regards

Hannah