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YouNetCo...when are you going to release your already updated Getting Started App.
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YouNetCo...when are you going to release your already updated Getting Started App.

JohnJr

I have purchased two of these licenses and can't use either one since the Knowledge Base article system isn't that smart as it only searches titles of the articles which is totally useless.

But I see you fix that problem on your own site back in early 2018 but still have not upgraded the app.  Just wondering if you are going to upgrade anytime soon so we can use that app as you do.

Here is an example of YouNet Demo site for the app that we all get and it does not search correctly.

 

https://phpfox4demo.younetco.com/gettingstarted

Here is the first article:

https://phpfox4demo.younetco.com/gettingstarted/article/article_23

 

 

We will now attempt to search for the word "guidance"

 

 

This is the results we get for a single word search which is located in the first article listed.  The current price for this software is $69 according to there ad listed right next to the "No article found."

 

 

Now if you go to there site which indicates it was put up in early 2018 and using the gettingstarted app according to the URL.

http://knowledgebase.younetco.com/gettingstarted/

 

 

Now here is the first article and we are going to search for the word "Console"

 

 

Here are the search results for the word "Console"

 

Not only did it show the first article but it also found console in three additional articles.  If only the app they gave us worked as good as what they made for themselves.  Here are the links to each article and you can check for yourself, the word "Console" is in each article.

http://knowledgebase.younetco.com/gettingstarted/article/article_956

http://knowledgebase.younetco.com/gettingstarted/article/article_27

http://knowledgebase.younetco.com/gettingstarted/article/article_1035

http://knowledgebase.younetco.com/gettingstarted/article/article_881

 

 

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metro

JohnJr.  Deal with it.  You are a grown a$$ man. Search will NEVER be fixed. They do not know how to.  #lqtm

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JohnJr

Metro, I am hoping you are just kidding and just feeling a little spunky.  In regards to the search, and that they don't know how to fix it.  Well, I already proved it above that they do have it fixed and are currently been using it on their site for a while now.

Hoping that while they test the app for 4.8 they will add the few lines of code to search the description field as well.  I have so much faith in them I am going to buy a third copy of this app knowing it will be the only option we have for a FAQ app.

Look how good this looks and the search works perfectly.  Although, no one noticed that the first filter drop down box consist of only one option (Latest) so that is a useless options when there is only one available.  Guess they forgot Most Viewed and Featured options in the code :)

http://knowledgebase.younetco.com/gettingstarted/

Last update on July 3, 2020 by JohnJr.
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JohnJr

I could be wrong, but currently, the search statement only includes searching the title field.  So hoping this one additional line of code doesn't take several months.  If so, could you please post the code here so we can add it ourselves because currently, this program has not worked correctly for over five years.

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va

younet don't improve their apps.  they make existing apps compatible with latest phpfox version but no improvements.  They keep realsing new apps but no improvements to existing apps or bug fixes. 

Last update on July 17, 2020 by vava.
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JohnJr

Sorry, everyone.  I have decided to step away from the forum until YouNet fixes this issue.  It is coming on two months since I pointed this out and I am not spending several hours a week of my time helping people for phpfox when phpfox/Younet fixes software for there own site but don't update it for their users.  This should have been fixed a long time ago as it's one of the main functions of the app....searching.

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JohnJr

Coming up on three months on an app that they already fixed but seems like they feel the fix should not be given to the users for months upon months.  Priorities people...see you in another month I guess.

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YouNetCo

Hi,

Sorry for the late update on Getting Started App, we are working on this issue. If everything is ok, we will release a patch version to fix this issue next month (Sep 2020).

Regards,

YouNetCo

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Paris

YouNetCo

Hi,

Sorry for the late update on Getting Started App, we are working on this issue. If everything is ok, we will release a patch version to fix this issue next month (Sep 2020).

Regards,

YouNetCo

I'm excited to hear that you are fixing bugs. It's serious stuff here. A lot of money going into phpfox. :heartpulse::two_hearts:

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YouNetCo

Hi,

Thank you for interest in this app. We are working on this app and have a plan to rlease the upgrade  at the end of Sep 2020. Please wait our update.

Best regards,

YouNetCo

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Paris

Ok thanks. :revolving_hearts::two_hearts:

Last update on September 18, 2020 by Paris.
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JohnJr

This is sad.  First I just upgraded everything and then I installed getting started which I purchased another license a couple months back trying to encourage you to fix this...well to me it still does not work at all.  I even used the example above on your demo and that still does not work.  You have had this ability for almost a year and then it took three months and here was a chance to improve and all you list is this

4. Improvements

  • Able to search by content

which is not working for me.

Also, since this is the first time I have used this since it never worked correctly for the past several years. 

WHY IS THERE NO SEARCH FIELD ON THE TOP OF EACH ARTICLE.  FOR CRYING OUT LOUD, YOU CAN'T EVEN GO BACK TO THE MAIN SCREEN OF THE OF THE KNOWLEDGE BASE UNLESS YOU GO BACK UP TO THE MAIN MENU AND START ALL OVER!  THERE IS NO BREADCRUMBS OR NOTHING...YOU NEED SOMEONE TO HELP YOU WITH USER INTERFACE TO HELP THE CODERS FOR REAL WORLD USAGE.

I am very mad after waiting all this time and missing a conference which I was going to demo my site.  Lucky I didn't pay the $500 fee for it because I knew it would take longer than a month to fix it and it did.

So your excuse will be that you didn't upgrade your demo site.  Which if that is the case, then that was not a smart idea as that was a way to see if your product actually works before having us upgrade.

In my case I have the word "unedited" on every page at the bottom and I did a search for that word and it still comes up "No articles found"

Not happy at all.

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YouNetCo

Hi JohnJr,

Sincere apologies for the inconvenience caused by search issue. This issue only occurs in the sub categories. We will release a hotfix for this issue at the beginning of next month.

With the issue "there is no way to back to home": We will add the breadcrumb on the detail page so that users can go home without clicking on Back button on the web browser toolbar.  

We are sorry that we could not add the search field at the top of each article in this version, however, we will consider it in our next upgrade.

Best regards,

YouNetCo support team.

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JohnJr

Actually, I reread my post, and I apologies as I guess the moment overwhelmed me.  I can understand the sub category issue and in regards to the breadcrumbs, that is great...

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JohnJr

Almost another month and it still does not work.  This is why people get upset.  It shouldn't take that long to write up an sql statement to lookup in the database and concatenation the URL for the categories.

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YouNetCo

Dear JohnJr,

Sorry for the delay because we have only one issue related to the sub category so we do not set priority for it. Thank you for your remind,  we will release it soon.

Best Regards

YouNetCo

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