Store Community Support Documentation
ftl001

When recieving a chat message, and you do not have a chat window (box) popup with that user already established, clicking on their name from the chat list (that shows a blue badge with a 1) will open the popup chat box with that user, but the message they sent will not be displayed.

When the blank popup box appears, you can chat back and forth normally.  It's just missing the initial message sent.

Version 4.8 using node.js backend

Last update on July 10, 11:25 pm by ftl001.
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#1

Hi ftl001,

Actually, we could not reproduce this issue in our testing environment. Could you please submit a ticket with your site information so we can check it?

Best regards,

Hannah

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