Store Community Support Documentation
mrfenix

It seems that one day my site had videos (videos could only be embedded) and the next day it didn't. Looking through the database, it seems that every single video entry in the database has been deleted. Of the 230 videos that were shared on the website, only one is showing which was recently shared. This is quite saddening as I don't have a backup of the database which goes back to when they disappeared.

Topics: video
Be the first person to like this.
mrfenix
#1

So nothing? 7 years of data gone and no one can say a thing?

Be the first person to like this.
#2

Hi mrfenix,

With this type of issue, we would like to suggest you open a support ticket with the detailed your site and server information so our support team can check and provide the correct action.

Regards,

 

Be the first person to like this.
mrfenix
#3

That's not going to help. EVERY video is gone. There's nothing in the database tables so there's no trace of anything. My backup databases have nothing either. Those date back 4 months. 10 years of videos... gone.

Suppose I should have been more responsible and monitored things more closely.

Be the first person to like this.