Hello, I have a user that entered the incorrect password enough times to be banned for spamming. I cannot for the life of me find how to unbann that user. Anyone know how or where to do this?

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JohnJr

Didn't it just move the to the ban group membership?  If so then can't you go to admincp and click on members and find the member and click on the individual box on the left side and on the bottom of the screen there is a button called unban.

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the user group assigned to the user is the normal group it didnt just add her to the banned group. i tried selecting the user and clicking unbann at the bottom of the admin CP too, no change user logs in and it says you have been banned for spamming.

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duplicate

Last update on July 1, 2021 by Rich.
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JohnJr

Has this been solved for you?

If not I found a spot to check.

Go to admincp

Maintenance

Ban Filters

and click on the tab for email or username and search for their info.  Maybe it will come up and maybe you are able to slide the ban button off? 

Never seen this spot before so not too sure on how it works.

Good Luck.