Whenever I try to create a new group or try to edit the GROUP Info , the page is unable to load and the screen freezes. I am working on mac and tried this on safari and chrome browsers.
Any help ?
Whenever I try to create a new group or try to edit the GROUP Info , the page is unable to load and the screen freezes. I am working on mac and tried this on safari and chrome browsers.
Any help ?
Hi Naresh,
In order for us could check for your issue, please help us submit a ticket at: https://clients.phpfox.com/ along with your site access information, then our team will get in touch with you shortly.
Regards,
Vinny.
First I would try turning on debug and then go to that group and see what it says. If you think it is the code you could always download the zip file of phpfox and unzip it in a folder on your computer and find (core-groups folder in Apps) either copy it and paste it over the folder on your server. I remember there are issues with copying and pasting stuff with a Mac in that it won't overwrite the files. If that is so then delete the files in the old folder and copy the new files in that folder. Remember to do a backup first of course. I don't think the code is the issue unless you have been changing it.
I would check debug first because it will tell you where the code is stopping.
Hi Naresh,
In order for us could check for your issue, please help us submit a ticket at: https://clients.phpfox.com/ along with your site access information, then our team will get in touch with you shortly.
Regards,
Vinny.
Is there any FEE for this service ?
Hi Naresh,
This support is totally free, however, if your account does not have an active paid support plan. This will make your support ticket have low priority so in order to receive support with high priority, you can purchase a support plan at https://clients.phpfox.com/cart.php?gid=addons
But don't worry, we will try our best to assist you in timely :)))
Regards,
Vinny Ms.