Karl Kunc

Hi Karl Kunc,

We did not get your opinions. Could you explain the below things:

1. What permissions that you grant for "subscription administrator rights"?

2. What configuration settings or notifications that the user could not access when his account is expired?

3. What app that you mentioned in "and logged in as the user via the apps ", is it phpFox mobile app?

Please kindly open a support ticket with your adminCP information and the expired account information so we can check this issue.

Regards,

Hannah

Hi Karl Kunc,

We would like to give you some suggestions:

1. Please consider limiting the file size (input file size)

2. Do configure on Zendcoder Encoding settings to limit the output file size.

Regards,

Thanks Hannah,. I actually am using phpfox hosting service with 4tb transfer and my connection is 13 mps upload. With only me on It takes a minute to upload an 11 sec video. The video size is 25 Meg's. I did the size change in the php.ini and the timeout for the server config. Just wondering if there is anything else I could do to speed it up a little. 

Update. I hosed my bucket policy on my s3 bucket and that was causing the issue, video was never encoded to mp4. 😎

 I dont think they use it in the new 4.8.2. The setting are in the storage area. I uninstalled the app and the link started to work.